FAQs

All prices are in USD.

I just placed an order, when will it ship?

We make every effort to get your things delivered as soon as possible.We guarantee delivery within 3 business days after purchase.The normal shipping period is between 7 and 21 business days, but you may receive your items sooner. 

I am not in love with my order, can it be returned? What if there is an issue?

We provide a 100% money back guarantee if the product is faulty or damaged. You have 14 days to return it to us for a full refund. It must be shipped back at your own expense once we receive the item; we will refund the entire amount of your original purchase. Please include all necessary information, such as a name and order number 

Can I cancel my order?

You may cancel your order at any time and without penalty! You must cancel your purchase before it is delivered. If you have already received the item, use our simple return procedure to receive a full refund.

I have entered an incorrect address what do I do now?

If you filled in an incorrect address, reply to your order confirmation email and confirm it. Once you double-check the address to make sure it's accurate, please notify us via email at support@lovernius.com If the given address is wrong, we can change it within 24 hours.

How long does shipping take?

Shipping times vary as we do ship worldwide. The average shipping time is 7- 21 days, depending on your location.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to support@lovernius.com and we will be happy to assist you in any way we can.